Trainer Name


Skill Area

Quality Management and Productivity


4.9 (19 Rating)

Course Description

In this course , you will learn what aspects of a project to track and how to track them. You will also learn how to effectively manage and communicate changes, dependencies, and risks.

Course Outcomes

By the end of this course, you will be able to identify what aspects of a project to track and compare different tracking methods.

Course Curriculum

1 Introduction quality management and continuous improvement

2 Key quality management concepts

3 Fostering customer relationships with communication skills

4 Measuring customer satisfaction

5 Ensuring accessibility during feedback collection

6 Sue the importance of understanding customer needs

1 Continuous improvement and process improvement

2 Data driven improvement frameworks

3 Differentiating projects from programs

4 Jacob cultivating a continuous improvement mindset.

1 The purpose of a retrospective

2 Conducting a retrospective

3 Gernot using retrospectives to get back on track

1 Wrap up

Learner Feedback

Understanding Quality Management and Continuous Improvement


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