1. Basic knowledge of English and access to a laptop and internet connection.
2. Basic knowledge of communication and what conflict resolution means and why it's important
3. Audio quality is better with headphones
This course will enable you to communicate clearly and get your point across to multiple parties. In this course, you will be able to improve your communication skills and learn how to resolve conflicts, manage conflicts and also how to communicate effectively.
1. You will learn how to communicate effectively
2. You will gain communication skills that will grant you an advantage during conflicts
3. Increase your self-esteem and the respect others give you
4. Improved soft skills
5. Conflict management
6. Generate better alternatives
7. Solve conflicts in the workplace
Communication Skills, Cooperation and Conflict Management