Trainer Name

Alex Genadinik

Skill Area

Leadership or Organisational Development


4.5 (110 Rating)

Course Requirements

1. Basic knowledge of English and access to a laptop and internet connection.

2. Basic knowledge of communication and what conflict resolution means and why it's important

3. Audio quality is better with headphones

Course Description

This course will enable you to communicate clearly and get your point across to multiple parties. In this course, you will be able to improve your communication skills and learn how to resolve conflicts, manage conflicts and also how to communicate effectively.

Course Outcomes

1. You will learn how to communicate effectively

2. You will gain communication skills that will grant you an advantage during conflicts

3. Increase your self-esteem and the respect others give you

4. Improved soft skills

5. Conflict management

6. Generate better alternatives

7. Solve conflicts in the workplace

Course Curriculum

1 Introduction.mp4

2 Course structure.mp4

1 Most common sources of conflict.mp4

2 How we can keep conflicts constructive.mp4

3 Cognitive conflict.mp4

4 Section 2 What to take away and key points.mp4

1 How people perceive conflicts.mp4

2 Conflict resolution techniques.mp4

3 Collaboration.mp4

4 Constructive confruntation.mp4

5 Section 3 What to take away and key points.mp4

1 Mediation and structure.mp4

2 Role of the mediator.mp4

3 Barriers to a successful mediation.mp4

4 Section 4 What to take away and key points.mp4

Learner Feedback

Communication Skills, Cooperation and Conflict Management


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