0

Effective Problem Solving Skills for the Customer Service Specialist

Course Details
Trainer Name

Keith Gibson

Skill Area

Public Relations, Customer Service or Communications

Reviews

5.0 (11 Rating)

Course Requirements

Anyone who works under customer service-related departments

Course Description

Problem solving skills and critical thinking skills are two essential skills that are required by everyone in any industry. In Customer Service, this skill is more important than ever. Enrol now!

Course Outcomes

At the end of this course, you will be able to develop effective problem solving skills required to be a successful Customer Service Specialist.

Course Curriculum

1 How do I conduct good searches?

2 How do I tell good and bad resources apart?

3 How can I use my technical skills to improve my information seeking behaviors?

4 What are resource libraries, and why are they important?

5 How can I improve my memory?

6 How do I organize my resource library?

7 What does being a scientist have to do with being a good call center agent?

8 How do I get to the root cause of a problem?

9 How can I confirm that my proposed resolution works and my customer is satisfied?

10 What do I need to know to understand my customers' needs?

11 How do I communicate that I understand the impact of a customer issue?

12 How do I effectively work with angry callers?

Trainer

Trainer Name

Keith Gibson

5.0 Rating
11 Reviews

More Courses by Author

Free

Effective Communication Skills for Customer Service
5/5
16 Lessons 1056 Enrolment
Free

Powerful Personality for the Customer Service Specialist
5/5
11 Lessons 581 Enrolment

Learner Feedback

Effective Problem Solving Skills for the Customer Service Specialist

5

Course Rating
100.00%
0.00%
0.00%
0.00%
0.00%

Log In or Sign Up as learner to post a review

Course you might like

Free

Investor Pitch Presentation Guide
4/5
12 Lessons 93 Enrolment
Free

Copy Writing Formulas that Marketing Agency Won't Tell
5/5
1 Lessons 754 Enrolment

Free

Enrol Now

This course includes:

  • Duration: 49 Min

  • Skill Level: Beginner

  • Lectures: 12 lessons

  • Enrolled: 1618 learners

  • Certificate of Completion

  • Lifetime access

Shopping Cart

Loading...
View cart Checkout