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Trainer Name

Keith Gibson

Skill Area

Public Relations, Customer Service or Communications

Reviews

5.0 (11 Rating)

Course Requirements

Anyone who works under customer service-related departments

Course Description

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. Join this course to find out how you can develop your confidence and project a powerful personality as a Customer Service Specialist!

Course Outcomes

At the end of this course, you will be able to develop powerful personality required to be a successful Customer Service Specialist.

Course Curriculum

1 Does Patience Play a Role in Understanding Customer Issues and Behaviors?


2 Can being empathetic help keep situations from escalating?


3 Can the contagious nature of positivity help you build meaningful connections?


4 How can I become a highly focused agent?


5 Is persistence the path to successful resolutions?


6 What does fear have to do with it?


7 How can curiosity help me bridge knowledge gaps?


8 What are the characteristics of a willing learner?


9 Why is the innate desire to help essential in customer support?


10 Why is it important to ask for help at work?


11 Why is teamwork essential for a seamless and unified level of service?


Learner Feedback

Powerful Personality for the Customer Service Specialist

5

Course Rating
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