CEFR A2
Customer Service is one of the biggest and most demanding industries today. Many of us have interacted with customer service and often seeking for a good smooth sailing process; however, there are times when emotions are pushed causing customers to raise their voices and temper flares.
In this comprehensive session, we will be discussing:
a) Basic history of customer service
b) Technique used to steer difficult customers
c) What to do and what not to do when handling a difficult customer?
At the end of the training participants will be able to:
a) List the basic techniques of handling difficult customers
b) Interpret how to use these techniques while managing a difficult customer
Fundamentals of Dealing with Difficult Customers
