CEFR Level A2
Today, customer service is a multi-billion-dollar industry that houses millions of service agents worldwide servicing consumers 24/7. Starting out your career within this industry can be daunting.
Therefore, in this comprehensive session, we will be discussing:
a) Introduction to the service industry
b) What are the basic skills to have and how can I demonstrate them?
c) What does it mean to "go the extra mile"?
If you are about to start your journey as a Customer Service agent, whether it's face-to-face or virtually, come and discover how this session can empower you with better knowledge and skills!
At the end of this session, you will be able to:
a) Define the meaning of “customer service”
b) Identify the right skills to demonstrate service from the heart
Fundamentals Of Understanding the Service Industry - Customer Service
