Emotional Intelligence is the ability to recognize our behaviors, moods, and impulses, and manage them in a positive way so that we can communicate effectively, empathize with others, manage stress, overcome challenging situations and defuse conflict. In the workplace, it helps build stronger relationships, success in completion of tasks, and achievement of career and personal goals. Emotional intelligence is a skill that allows someone to read the style of individuals and adjust their communication accordingly.

At the end of this course, you will be able to;

Adapt and manage your responses to stressful situations