Instructor Name

Charles Duquette


Management/Business Management and Corporate Governance


4.7 (3 Rating)

Course Description

People interviewing for jobs today often fail because they are using yesterday's strategies. Recruiting technology has become more sophisticated, and the best employers are constantly changing the way interviews are done. This course gives you detailed strategies for handling tough competency-based, or behavioral, interviews so that you can communicate the knowledge, skills, and abilities that you have and that employers demand.

Course Outcomes

After completion of the course, students will be able to: 

1. Identify what the hiring organization is looking for in using behavioral interviewing techniques.

2. List the steps in the S.T.A.R. response strategy and apply the steps, using reasonably correct language, to respond to behavioral interview questions.

3. Use your responses to behavioral and competency-based questions to communicate your personal values.

4. Identify what the hiring organization is looking for in asking situational and wild-card interview questions.

5. List the steps in the P.R.E.P. and 5 W's response strategies and apply the steps, using reasonably correct language, to answer at least one wild-card and two situational interview questions.

6. Develop an optimal strategy for responding to the weaknesses question, based on recognizing why a hiring organization asks these questions.

7. Demonstrate your personal strengths and maturity through your responses to the weaknesses question.

8. Correctly apply hedging language to soften a negative and boosting language to emphasize a positive aspect of your professional and/or academic background.

9. Ask questions to determine how well an organization fits with your personality, career goals and salary objectives.

10. Ask questions that communicate your competencies and strengths.

11. Negotiate the best job offer and compensation package for yourself.

12. Perform successfully on telephone interviews.

Course Curriculum

1 What You Should Know About Behavioral Interviews

2 Communicating Benefits

3 How You Handle Conflict at Work

4 A Past Accomplishment You're Proud Of

5 A Specific Situation Where You Failed

6 Using the S.T.A.R. Response Strategy

1 The 5W's Response Strategy

2 The Pros vs. Cons Response Strategy

3 The P.R.E.P. Response Strategy

4 Communicating Your Personal Values

5 What Is the Hiring Manager Looking For?

1 Softening Negative Information

2 Emphasizing Positive Information

3 Showing Strength in Discussing Weaknesses

4 Strategies for Answering the Weaknesses Question

1 Negotiating the Best Deal - Part II

2 Negotiating the Best Deal - Part I

3 Closing the Interview

4 Questions You Should Never Ask

5 Five Questions to Ask at Every Interview

6 What You Should Know About Asking Questions

1 Tips for Closing the Conversation

2 Tips for Managing the Conversation

3 Tips for Speaking with Confidence

4 Your Phone Personality

5 How To Prepare for a Phone Interview

Learner Feedback

Interviewing Techniques


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