CEFR A2

As humans, conflict is inevitable – it is a part of both our work and personal lives. Regardless of the organization that you work in, you will always be interacting with people, as you belong to one or more teams as a team member or leader. No two people are the same, and when our motivations, processes, and goals clash, conflicts arise. Oftentimes, dealing with conflict can become so time-consuming that our actual job gets jeopardized.

Conflict isn’t always something to fear, because out of conflict comes change. When resolved properly, conflict can lead to better ideas, better understanding, and better working relationships.

In this session, we will discuss:
1. What is conflict in the workplace
2. The causes of conflicts in the workplace
3. Resolutions to conflicts in the workplace

Through strategic conflict resolution interventions in the workplace, companies and their employees can learn to navigate their way through workplace conflicts effectively.
Come and discover how this course can empower you with better knowledge of workplace conflicts and resolutions!

At the end of this session, you will be able to:
1. Identify the main causes of conflict
2. Identify major symptoms of conflict
3. Apply strategies for resolving conflict
4. Apply the 5-step intervention process for conflict resolution