Basic English Language Comprehension Proficiency of CEFR A2 Level

A customer is a buyer of your product/service. They will experience the process of pre-sales, sales, and after-sales from your business. These processes contain many "moments of truth" between the customer and you/your team and are where you need to avoid issues that make your customer unhappy. Moreover, if you want your customer to repurchase, you need to get everyone involved in these processes to understand how to create a delightful customer experience. This is an important session for people in sales, marketing, customer service, and partnerships, who are highly involved with customer interactions. It's also essential for people who are new to customer service, or those who want to enter this field. Sign up now so you utilize what you learned to deliver delightful customer experiences!

At the end of this session, you will be able to: 1. Identify your customers' issues/matters and their preferences 2. Listen to your customers, respond as quickly as possible, and fix your mistakes 3. Prepare long-term goals that prioritize highly on your customers' needs, and in turn benefit your own business